Quality is a must for UNIVERSAL. – Thus a sophisticated quality management according to DIN EN ISO 9001:2000 is implemented in all departments of our company. Quality management is an essential element of Universal’s corporate policy and substantially contributes to the implementation of our corporate targets. The objectives of “continuous improvement and efficient processes” are achieved and demonstrated by our implemented quality management.

The objectives of UNIVERSAL Eisen und Stahl GmbH are defined as follows:

 • Customer satisfaction
 • Contract fulfilment
 • Continuous improvement of overall performance
 • Fostering qualification and motivation of our staff
 • Sustainable safeguarding of jobs.

At UNIVERSAL, responsibilities are clearly defined and laid down. Our Head of Quality Management directly reports to top management. This way we guarantee an uncompromising implementation of our quality policy.

UNIVERSAL continuously document the entire quality management process in their company-owned Intranet in order to ensure topicality and uniformity.

At UNIVERSAL, complaints are an exception. – For we exclusively employ highly sophisticated EDP and measuring techniques as well as qualified staff disposing of well-founded specialised know-how.

Clear structures and precisely defined processes at UNIVERSAL guarantee superior quality products for our customers.

These are your advantages when cooperating with UNIVERSAL:

• For many years UNIVERSAL has been well-known as an expert partner for proper handling of   customer orders. Here quality management is of utmost
importance.
• UNIVERSAL were among the first companies in this industry to obtain certification by Germanischer Lloyd according to DIN EN ISO 9001:2002. In July
2003 the implementation was successfully completed by RWTÜV Systems in compliance with DIN EN ISO 9001:2000.
• In order to have your plates certified, UNIVERSAL cooperate with the following recognized testing institutions: Germanischer Lloyd, RWTÜV, SLV as
well as classification institutions.
• All acceptances and tests can be performed in the presence of your agents.
• We have our own US-testers with U1 and U2 qualifications according to directive DGZfP and DIN EN 473.